Frequently asked questions
HOW TO STORE MY COOKIES?
YOU CAN STORE YOUR COOKIES IN AN AIRTIGHT CONTAINER FOR 7 DAYS AT ROOM TEMPERATURE OR 10 DAYS IF REFRIDGERATED OR FROZEN. POP THEM IN THE MICROWAVE FOR 10 SECONDS BEFORE SERVING - A TOUCH LONGER IF FROZEN.
Where are you located?
We are based in Perth, out of our home in Mount Pleasant. You'll find us at pop-up stalls in markets across Perth each week. Follow us on instagram to stay up to date with where we're at!
How can I get my hands on some cookies?
If you are based in Perth, you can order your own box of cookies online and arrange to pick them up from our kitchen. We offer delivery for some orders, check our terms of services for details.
Do you offer shipping to other states?
Unfortunately, we do not ship our products outside of Perth. We only offer local delivery and pick up.
When will my order be ready?
Your order will be ready 3 days after received. We will be in contact to confirm your pick up or delivery window.
Can I cancel or change my order?
Unfortunately, once your order has been placed, it cannot be changed or cancelled. As we bake all our cookies fresh, the batching process begins shortly after an order is received. As such the chosen flavours, products and qualities are locked in.
A flavour I really wanted isn't available anymore. Will I be able to order it in the future?
We rotate flavours semi-regularly, but fear not, we will have previous flavours back in rotation. If there's one that really got your attention, then send us a message on instagram or via our contact form!
Do you do catering and wholesale?
Yes! We can help cater for your event. While you can order straight from our store, if you have a specific request then get in contact with us and we'll see what we can whip up.
For wholesalers, please contact us via email or our contact form.
Are your products allergen free?
Our products are not allergen-free and may contain gluten, dairy, eggs, nuts, or traces of other allergens.